Information we collect
When you place an order, we collect the driver’s first, middle and last name, driver’s licence number, email address, order reference, payment status, amount paid, and timestamps related to fulfillment and delivery. We also receive routine technical information such as request logs needed to operate and secure the website.
Stripe processes card payments. We do not receive or store your full payment card number or security code.
How we use information
- To verify payment and create the order
- To submit the information to the Ontario record-issuing system
- To retrieve and email the requested PDF
- To provide customer support and investigate delivery problems
- To prevent misuse and maintain transaction records
- To comply with applicable legal obligations
Service providers
We use service providers to run the website and complete orders. They include Cloudflare for website hosting and order data, Stripe for payment processing, DigitalOcean for the private automation server, Google for receiving fulfillment email, and Resend for customer email delivery. Each provider processes information for its role in the service and under its own terms and privacy practices.
Document handling and retention
A temporary working copy of the driver record PDF is deleted from the automation server after successful delivery. Source and delivery messages may remain with our email providers for support and record-keeping. Order details remain in secured order systems for as long as reasonably necessary to provide the service, resolve issues, maintain business records, protect against misuse, and meet legal obligations.
Sharing
We do not sell personal information. We disclose it only to the systems and providers needed to fulfill the order, when you direct us to do so, or when disclosure is required by law.
Safeguards and cross-border processing
We use access controls, encrypted connections and restricted service credentials appropriate to a small online service. No online system is risk-free. Some providers may process or store information outside Ontario or Canada, where it can be subject to local law.
Your choices
You can ask about the personal information connected with your order, request a correction, or request deletion where we are not required to keep the information. Contact info@mydriversabstract.ca. We may need to verify your identity before acting on a request.
Policy updates
We may update this policy when the service or its providers change. The effective date at the top identifies the current version.