Refund review
Duplicate charges and errors caused by our service will be reviewed for refunds.
Personalized orders
Once a personalized request is submitted to the Ontario record system, the order is normally non-refundable. This includes an unsuccessful search caused by inaccurate customer information, ordering the wrong record type, or a third party declining to accept the document. If our error prevents us from completing the request, we will review the order for a refund or reprocessing.
Contact support
Email info@mydriversabstract.ca with your order reference and a short explanation. Support typically responds within 12 to 48 hours.